Product Questions
Product Questions
How do I clean the marker tip?
If paint or dust accumulates on the tip, wipe it gently across a lint-free paper towel dampened with water or acrylic cleaner until fresh, clean ink flows out.
Aug 15, 2026 • Marker
Product Questions
Can I store them standing up?
Storing pens tip-down can cause heavy metallic pigments to settle tightly into the felt nib, causing clogs; storing pens tip-up allows the felt tip to dry out completely. Horizontal storage is strongly recommended.
Aug 15, 2026 • Marker
Product Questions
How should I store the markers?
Always recap the marker tightly after use Make sure the cap is fully secured to reduce air exposure and help prevent the tip and paint from drying out. Store the marker horizontally Unless otherwise specified, water-based paint markers are generally best stored flat. This helps reduce uneven pigment settling and prevents the tip from becoming overly saturated or drying out. Keep away from heat and direct sunlight Store markers in a cool, dry place. High temperatures can accelerate water evaporation and may affect the paint and internal sealing components. Avoid freezing temperatures Water-based paint should not be stored in freezing conditions, as this may affect the stability of the pigments, binders, and other ingredients. Keep the tip and cap clean Wipe away excess paint from the tip and inside the cap after use to prevent dried paint buildup from affecting the seal or paint flow. Shake thoroughly after long-term storage Some pigment settling is normal over time. Shake the marker well before reuse and re-prime the tip if necessary. In short: keep the cap tightly closed, store the marker horizontally, and protect it from direct sunlight, excessive heat, and freezing temperatures to help extend its lifespan and reduce clogging or tip drying.
Aug 15, 2026 • Marker
Product Questions
Why does the marker stop working after storage?
The cap was not snapped shut completely, causing the volatile carrier fluid inside the felt nib to evaporate.
Aug 15, 2026 • Marker
Product Questions
Why is ink leaking around the tip?
Over-pumping. Pressing the nib down repeatedly on scrap paper floods the internal valve chamber, causing paint to overflow around the collar. Wipe excess fluid with a tissue and stop pressing the tip.
Aug 15, 2026 • Marker
Product Questions
Why did the tip bend or deform?
Pressing down with excessive force while drawing on the model deforms the soft felt fibers. Always use a feather-light touch when applying color.
Aug 15, 2026 • Marker
Product Questions
What should I do if the tip dries out?
Shake the marker thoroughly first Pigments may settle during storage, so shake the marker well to remix the paint inside. Remove dried paint from the tip If only the surface of the tip has dried, gently wipe it with a damp tissue or soft cloth to remove the dried paint. Soften the tip carefully For a water-based marker, use a small amount of clean water or a compatible cleaning solution to moisten the tip and soften the dried paint. Do not soak the entire marker in liquid. Re-prime the paint flow Once the tip has softened, point the marker downward and gently press the tip several times on scrap paper or a palette until the paint begins to flow again. Avoid pressing too hard, as this may release too much paint at once. Repeat the soften–wipe–prime process if necessary For more severe drying, repeat these steps several times until the paint flow becomes stable again. A fully hardened tip may not be recoverable If the paint has completely dried deep inside the tip or around the internal valve, re-wetting may not fully restore it. Excessive force may also damage the tip or valve mechanism. Always recap the marker tightly after use and avoid storing it in high temperatures or direct sunlight. This is the most effective way to prevent the tip from drying out.
Aug 15, 2026 • Marker
Product Questions
Why is the marker clogging or skipping?
The paint has dried around the tip Dried paint can partially block the marker tip and interrupt paint flow. Wipe the tip clean before use and avoid leaving the marker uncapped for long periods. The paint has not been mixed thoroughly Pigments can settle during storage. Shake the marker thoroughly before use to help restore an even paint consistency. The tip is not sufficiently saturated If the tip is too dry, the marker may skip or produce uneven lines. Gently press the tip as instructed to allow more paint to flow into it. The marker has been stored improperly Long-term exposure to heat, direct sunlight, or improper storage may affect paint flow and cause drying around the valve or tip. Dried paint or debris is blocking the tip Dust, dried paint, or residue picked up from the working surface can interfere with paint delivery. Keeping both the tip and surface clean can help prevent this. The surface is rough or highly textured Rough surfaces can prevent the tip from maintaining consistent contact, resulting in broken or uneven strokes. Pressing too hard can affect paint flow Excessive pressure may overload or damage the tip and lead to inconsistent application. Use light, controlled pressure while painting. If the marker continues to clog or skip, shake it thoroughly, clean the tip, and re-prime it to restore paint flow. Always keep the cap securely closed when the marker is not in use to help prevent the paint from drying out.
Aug 15, 2026 • Marker
Product Questions
Why did the colour change after clear coating?
Spraying harsh, solvent-heavy lacquer topcoats directly in thick, wet passes can dissolve acrylic marker pigments, causing metallic flakes to float or disalign. Always mist water-based varnish first.
Aug 15, 2026 • Marker